This Privacy Policy describes how the Company ("we", "us", "our") collects, uses, and protects personal information when you use our website and online platform (the "Platform"). By using the Platform, you agree to the practices described in this Policy.
  1. Information We Collect
  2. We may collect the following categories of information:
  • Contact information (such as name, email address, phone number) when you submit a form, request access, or contact support.
  • Account information you provide when creating or using an account on the Platform.
  • Usage and device data (such as pages visited, approximate location derived from IP address, browser type, device identifiers) collected via cookies or similar technologies for security and analytics.
  1. How We Use Information
  2. We use personal information to:
  • Provide access to the Platform and deliver requested services.
  • Respond to inquiries and provide technical or onboarding support.
  • Maintain security, prevent fraud, and troubleshoot issues.
  • Improve the Platform’s performance and user experience.
  • Send service-related communications (for example, confirmations and important updates).
  1. Legal Bases and Compliance
  2. Where applicable, we process personal information based on your consent, to perform a contract, to comply with legal obligations, and for our legitimate interests (such as security and service improvement). We aim to follow applicable privacy laws and generally recognized privacy principles, including PIPEDA (Canada) and GDPR principles where relevant.
  3. Sharing of Information
  4. We do not sell personal information. We may share information with service providers that help us operate the Platform (for example, hosting, analytics, email delivery, or customer support tools). These providers may process data only on our instructions and under appropriate safeguards.
  5. We may also disclose information if required by law, regulation, or legal process, or to protect the rights and safety of users and the Platform.
  6. Data Security
  7. We use reasonable administrative, technical, and organizational measures to protect personal information. This may include encryption in transit (TLS), access controls, role-based permissions, and monitoring to detect unauthorized access.
  8. Data Retention
  9. We retain personal information only for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete or anonymize it where feasible.
  10. Your Rights and Choices
  11. Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to withdraw consent where processing is based on consent. You may also control non-essential cookies through your browser settings.
  12. To exercise your rights or ask questions, contact us using the details provided on our website.
  13. Cookies
  14. We may use cookies and similar technologies for essential functionality, security, and analytics. You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.
  15. International Transfers
  16. Your information may be processed in countries other than your own. Where required, we use appropriate safeguards to protect information during cross-border transfers.
  17. Changes to This Policy
  18. We may update this Privacy Policy from time to time. Changes become effective when posted on the website. Continued use of the Platform after changes are posted constitutes acceptance of the updated policy.
  19. Contact
  20. For questions about this Privacy Policy, please contact us through the communication channels provided on our website.
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